Terms of Sale
Online sales codes
• all retail prices include VAT
• all shipments are covered by insurance
• The site is updated several times a day
• the shipment will always be accounted for with a regular receipt or accompanying invoice (only on request by the customer), and unless otherwise indicated by the customer, it will be placed inside the package.
• The published prices of the products and the offers may vary from vintage to format, for this reason Wine and Food S.R.L. reserves the right to make changes without notice.
• If a price has been incorrectly published by mistake, Wine and Food S.R.L. reserves the right to renounce the sale.
• The sale of alcoholic beverages is reserved for adults only.
For your complaints:
e-mail: info@vinotop.it
telephone : +39 3664599279
Wine and Food S.R.L. is not responsible in any way, including loss of data or lost earnings deriving from the use of the site www.vinotop.it and its contents.
Wine and Food S.R.L. is not equally responsible for the contents of the sites present through signaling links within Wine and Food S.R.L. itself.
Wine and Food S.R.L. apologizes for any spelling, typo, text translation errors and relieves itself of any liability for moral or material damages deriving from these.
Damaged shipment
In the event of damaged shipment
If you receive packages from Wine and Food S.R.L. that are visibly damaged by the courier (packaging broken or visibly stained by the leakage of wine from any broken bottles) you can do as follows:
• If you are dealing with multiple packages, return the damaged package to the sender by signing the courier's bill "With Reserve ". It will then be our care to return the damaged package and send it back to you.
• If instead it is a shipment of a single package, reject the shipment to the sender and we will take care of the return and recovery as before of the shipment.
In the event that the broken product runs out, you will be contacted for a possible replacement. If you do not find any replacement product in our catalog, Wine and Food S.R.L. will return the sums paid.
Any shipping costs for returning the damaged package to the sender and returning the new one are completely at our expense.
Dright of withdrawal
Information on the right of withdrawal
Purchases on the website www.vinotop.it are subject to the provisions of Legislative Decree 206/05, which guarantees you the right to withdraw, for any reason, from the contract of purchase.
Conditions of the right of withdrawal
• the purchased good must be substantially intact: it must be returned in its original packaging, intact, therefore not opened or used, in compliance with Resaleability: the returned product must be able to be relisted without the subsequent buyer being able to assume that he is not the first owner.
< span style="font-family: Symbol, serif;">• The right of withdrawal is reserved only for natural persons, thus excluding purchases made from resellers or by subjects who in any capacity purchase for resale to third parties.
• shipping costs will be charged to the customer
• upon its arrival in stock, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal) therefore we recommend the utmost attention in preparing the package, for example using the original packaging.
< /span>• to exercise this right you must send us a communication to that effect, within 10 days from the date of receipt of the ordered goods and send us the goods within a further 15 days.
Procedure to follow
Send an e-mail to info@vinotop.it containing the declaration of wanting to exercise the right of withdrawal, indicating all the requested data:
• order number and order date
• invoice number or copy of the receipt
• which products must be subject to withdrawal (identifying them with the article code)
•< span style="color: #333333;"> your bank details (IBAN code)
Subsequently, you must wait for a communication from our Customer Service authorizing the return.
Once this communication has been received, you must return the returned goods within a further 15 days to
Wine and Food S.R.L.
Via Rezzonico 6
Padua (PD) - Italy
Refund times
Wine and Food S.R.L. undertakes to refund the customer within 14 working days of receiving the goods, providing for crediting the customer of the amount corresponding to the value of the goods resulting from the invoice. Shipping costs are not included in the above amount. This is in accordance with the Legislative Decree n. 206 dated 6/09/2005.
Jurisdiction and Competent Court
Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into "online" via the website www.vinotop. it is submitted to the juryItalian edition. For any dispute between the parties regarding this contract, the Court in whose district the consumer has his domicile if located in the territory of the Italian State will have jurisdiction; for all other customers, it is agreed that any dispute will be the exclusive jurisdiction of the Court of Padua.